---
title: Why can't I change my network mode to client or host?
description: If the expiration date on a device is in the past, SkyCoach will state that the feature is not available when trying to change the network mode to anything other than cloud.
---

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# Why can't I change my network mode to client or host?

## If the expiration date on a device is in the past, SkyCoach will state that the feature is not available when trying to change the network mode to anything other than cloud.

### **Check the Device Expiration Date**

The device expiration date controls available functionality. Expired devices can only operate in cloud mode.

- Check the expiration date in the bottom right of the SkyCoach login screen
- Alternatively, navigate to SkyCoach Menu-\>Settings-\>Status-\>Device Expiration Date

Verify both [**account**](https://help.myskycoach.com/why-cant-i-change-my-network-mode-to-client-or-host#accountExpiration) and [**device**](https://help.myskycoach.com/why-cant-i-change-my-network-mode-to-client-or-host#deviceExpiration) expiration dates are current

### **Update Device Expiration Date**

 When the [account](https://help.myskycoach.com/why-cant-i-change-my-network-mode-to-client-or-host#accountExpiration) is current but the [device](https://help.myskycoach.com/why-cant-i-change-my-network-mode-to-client-or-host#deviceExpiration) shows as expired:

1. Connect the device to the internet 
     - Use the school internet (sometimes blocks the path to our server), home internet, or hotspot
     - Verify that the device has internet access by opening a browser and navigating to a web page like msn.com
2. Swipe the SkyCoach app completely closed and re-open it to log in again 
     - The device will authenticate against SkyCoach server and download the current expiration date
3. Navigate to the SkyCoach app Menu \> Settings \> and ensure the network mode is in CLIENT, not cloud
4. Repeat this process on all affected devices

**Tip:** SkyCoach personnel may extend accounts prior to renewal for various reasons. 

 

#### **Understanding expiration levels**

SkyCoach uses two expiration date levels that may differ:

 

- **Account expiration date** - gets updated in the SkyCoach server when the team renews

- **Device expiration date** - on the iPad/laptop updates when the device connects to the internet and authenticates against the SkyCoach servers

**Tip:** The [account](https://help.myskycoach.com/why-cant-i-change-my-network-mode-to-client-or-host#accountExpiration) may be current while individual [device](https://help.myskycoach.com/why-cant-i-change-my-network-mode-to-client-or-host#deviceExpiration) remains expired

 

#### **Reinstall as Final Option**

If device has internet connection but can't pull the the updated account expiration date:

- Delete the SkyCoach app from the device to remove the old expiration date
- Reinstall the app
- While still connected to the internet, log in with current credentials

 

#### **Related Articles**

- [What do I do if my iPad says disconnected](https://help.myskycoach.com/what-do-i-do-if-my-ipad-says-disconnected?hsLang=en)

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