Common Support Questions
      Back to home
      1. Help Center
      2. Support
      3. Common Support Questions

      How to install the Remote Camera Kit apk (installer) from the Internet

      The SkyCoach Remote Camera Kit (RCK) app can be installed from the internet using these steps.

      Warning: This process is only for cases where the app is not working and cannot be updated using the Host RCK Update procedure found in this video here.

       

      Connect the RCK to the internet (*be sure to unplug the ethernet from RCK)

      1. Open the settings app
      2. Select network and internet
      3. Select WiFi and turn on
      4. Select the WiFi network to join and put in password if needed (you can alternatively use a hotspot for this step)

      Download the APK

      1. Open the Lightning browser and navigate to help.myskycoach.com
      2. Search for install and open this page
      3. Click this link RCK v. 17.1 to download the apk to the downloads directory
        1. go to the downloads directory and wait for progress to complete, 100%

      Turn off WiFi

      Warning: Leaving the WiFi on during normal use can cause issues with the SkyCoach replay system. It must be turned off when done with this procedure.

      1. Open the settings app
      2. Select network and internet
      3. Select WiFi and turn off

      Uninstall and Reinstall

      The only difference between this video and the actual steps is that we will install from the downloads directory instead of from a jump drive.

        

      Before Proceeding with the following steps write down the camera ID for this RCK. It can be found on the check list screen.

      Delete the SkyCoach App

      1. Close the SkyCoach app
      2. Press down on the SkyCoach app and click app info
      3. Click uninstall

      Install the APK

      1. Open the files app
      2. Navigate to downloads
      3. Click on the file named skycoach_rck-17.1.apk
      4. Click on settings in the popup
      5. Select allow from this source
      6. Click on install and follow prompts
      7. Open the app and allow all requested permissions
      8. When the app opens it will look for a QR code to get the camera ID
      9. Scan the QR code
      10. Click submit several times

      The QR code is specific to a remote camera kit. It can't be used with more than one. If you need to update more than one RCK, you will need a QR code for each.

      Note that there is no visual confirmation when clicking submit. Be sure to press the submit button multiple times.

      11. Pull power and plug back in