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How to install the Remote Camera Kit (RCK) apk (installer) from the Internet

The SkyCoach Remote Camera Kit (RCK) app can be installed from the internet using these steps.

Warning: This process is only for cases where a SkyCoach representative has advised you to use this process or the app is not working and cannot be updated using the Host RCK Update procedure found in this video here.

Connect the RCK to the internet

  1. Connect the RCK to the internet via Ethernet or WiFi
  2. For WiFi
    1. Unplug the ethernet cable from the RCK (usually will not work if plugged in)
    2. Open the settings app on the RCK
    3. Select network and internet
    4. Select WiFi and turn on
    5. Select the WiFi network to join and put in password if needed (you can alternatively use a hotspot for this step)

Download the APK

  1. Open the Chrome or Lightning browser and navigate to help.myskycoach.com
  2. Search for install and open this page you are reading
  3. Click this link RCK v. 18.2 to download the apk installer to the downloads directory
  4. Open the files app
  5. Navigate to the downloads directory and wait for progress to complete, 100%
  6. Click on the file named skycoach_rck-18.2.apk
  7. Click on settings in the popup
  8. Select allow from this source
  9. Click on install and follow prompts
  10. Open the app and allow all requested permissions

If the RCK has the wrong Team ID clear the team credentials

  1. Close SkyCoach
  2. On home screen press down and hold on the SkyCoach app until popup
  3. Select "About Info"
  4. Navigate to storage
  5. Delete storage
  6. Open SkyCoach and login
  7. Verify version in bottom left 
  8. Rebooting at the point is always a good idea to verify everything still working

Turn off WiFi if Turned on

Warning: Leaving the WiFi on during normal use can cause issues with the SkyCoach replay system. It must be turned off when done with this procedure.

  1. Open the settings app
  2. Select network and internet
  3. Select WiFi and turn off

Warning: Do the following only if the app is crashing on bootup and you can't get to the checklist screen

Delete the SkyCoach App

  1. Close the SkyCoach app
  2. Press down on the SkyCoach app and click app info
  3. Click uninstall
  4. Follow the steps above do download and install

 

QR Code Process

If the app is working and just has the wrong ID, we can use a QR to log the RCK in if it is not able to log in on the internet or download the version that has a login screen.

Note: This requires a SkyCoach rep to provide the QR code. To make we do not duplicate a camera ID which will cause issues, the rep assisting will need the Camera ID for the working RCKs so they can pull the QR code for the non-working RCK.

  1. Close SkyCoach
  2. On home screen press down and hold on the SkyCoach app until popup
  3. Select "About Info"
  4. Navigate to storage
  5. Delete storage
  6. Connect camera to the HD
  7. Open the app and allow all requested permissions
  8. When the app opens it will look for a QR code to get the camera ID
  9. Scan the QR code
  10. Click submit several times

Warning: The QR code is specific to a remote camera kit. It can't be used with more than one. If you need to update more than one RCK, you will need a QR code for each.

Note: There is no visual confirmation when clicking submit. Be sure to press the submit button multiple times.

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