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Is There a Preseason Checklist?

Yes, there is a comprehensive preseason checklist to ensure your SkyCoach system is functioning properly and ready for the season.

Overview

This checklist involves setting up the complete system in an office or classroom environment and verifying all components work together seamlessly.

Tip: Performing this test in an office, classroom, or gym minimizes the amount of running around a field and up and down bleachers to troubleshoot in the event issues are encountered. 

Prerequisites

Before beginning the preseason checklist, ensure you have:

  • SkyCoach network equipment
  • SkyCoach RCKs (Remote Camera Kits)
  • iPads
  • Cameras

Latest SkyCoach Versions

Ensure all your SkyCoach components are running the latest software versions for optimal performance:

  • SkyCoach iPad App: Version 18
  • SkyCoach RCKs: Version 18
  • SkyCoach Host: Version 18

Tip: The iPad App can be updated at any time. The RCKs and Host require the SkyCoach network to complete and verify the update process so they can be updated during this test. The steps for updating were provided in other links because the update process differs between kit models.

Tip: Always verify you are using the latest versions before season starts to avoid compatibility issues and ensure access to the newest features and bug fixes.

Step-by-Step Preseason Test Procedure

Step 1: Network Setup

  1. Set up the complete SkyCoach network in your office or classroom setting
  2. Ensure all network components are properly connected and powered on
  3. Verify lights on all antennas, the router, and host
  4. Verify bridge antennas have signal strength lights (four blue lock lights) indicating they are talking with each other
  5. On an iPad verify you see all the SkyCoach WiFi SSIDs your kit supports. Common SSIDs are SC-CoachBox-XXXXX and SC-Sideline-XXXXX
  6. Verify you can connect an iPad to every SSID your kit supports

Step 2: iPad Setup and Connection

  1. Connect all iPads to the SkyCoach network
  2. Log in to SkyCoach on the iPads while connected to the SkyCoach network
    1. Reminder that if you have never logged in to SkyCoach on a specific iPad before, you will have to connect the iPad to the internet and log in the first time
  3. In SkyCoach on the bottom right of the event list verify it shows the SkyCoach Wifi you are connected to and that is says connected to 192.168.88.X (X could be anything from 9 to 254)
  4. On one iPad create an event and verify the other iPads receive a copy of the event

Step 3: RCK Configuration

  1. Connect all SkyCoach RCKs (Remote Camera Kit) to the SkyCoach network where they normally connect and power on
    1. Common setups are one RCK connected to the host box and one to the end zone station
  2. Connect RCKs to the cameras
  3. Verify all RCKs get all four green check marks
  4. On all RCKs click join an event and verify the event created above is there
  5. Click on the event and verify video feed from the camera is displayed on the RCK screen

Step 4: System Verification

  1. Run several test clips
  2. On all iPads verify all camera angles are visible and playable in the event created above
  3. For each SkyCoach WiFi SSID confirm that and iPad can download recorded clips
    1. Connect an iPad to  the SSID
    2. Run a test clip and verify the video makes it to the iPad playlist and is playable

Review Materials

Expected Outcomes

Upon successful completion of the preseason checklist, you should achieve:

  • All camera angles recording successfully
  • All camera angles viewable on all iPads
  • iPads able to download recorded clips from all SkyCoach WiFis
  • Complete system integration and functionality

Tip: Document anything that is not working properly and if needed schedule time with SkyCoach support staff to troubleshoot with you. 

Common Issues and Solutions

Antenna Bridge Communication Issues

Problem: SkyCoach bridge antennas not talking to each other
Troubleshoot: Why Are the Bridge Color-Coded Stickered Antennas Not Talking to Each Other?

App Connectivity Issues

Problem: SkyCoach iPad app says disconnected in bottom right of event list
Troubleshoot:

App Connected to Cloud

Problem: SkyCoach iPad app says connected to cloud in bottom right of event list
Troubleshoot:

  • Go to SkyCoach Menu->Settings->Network Mode and change to client

Login Issues

Problem: Can't login to SkyCoach on the iPad
Troubleshoot: Why Can't I Login to the SkyCoach App?

Network Mode Issues

Problem: Can't change SkyCoach iPad app from cloud mode to client mode
Troubleshoot: Why Can't I Change My Network Mode to Client or Host?

Power Issues

Problem: No lights on anything
Troubleshoot: Why Don't I See Any Lights on the SkyCoach Equipment?

RCK Status Problems

Problem: RCK not getting all green checks
Troubleshoot: Red X's on My Remote Camera Kit

WiFi Connection Problems

Problem: WiFi just spins when trying to connect to it
Troubleshoot: What If the WiFi Just Spins When I Try to Connect?

WiFi Display Issues

Problem: SkyCoach does not show which WiFi connected
Troubleshoot: How Do I Make SkyCoach Show Me the WiFi Instead of Permission Required?

Troubleshooting Support

If you are unable to resolve issues using the troubleshooting links provided above, please schedule a troubleshooting session with our support team:

Phone: 318-629-5701
Email: support@myskycoach.com

Caution: Do not attempt to modify hardware configurations without consulting SkyCoach support, as this may void your warranty or cause system damage.

Tip: Keep a record of your preseason test results and any issues encountered. This documentation will be valuable for future reference and when contacting support.

Additional Resources

For more detailed information about SkyCoach system setup and troubleshooting, visit our complete knowledge base at help.myskycoach.com.