Skip to content
Sign in
  • There are no suggestions because the search field is empty.

How to update the NUC host

Some NUC hosts require a manual update instead of using the host/rck update process.The steps provided here explain the manual update process.

NUC Host

A NUC host is the gray computer in your host box. In the picture below it is labeled as host. This computer is the server that houses the video and data for the events.

VS Host Box w RCK and ACs crop

Prerequisites

Before beginning the update process, ensure access to:

  • The SkyCoach Host toolbox that has the NUC host inside of it
  • Either a monitor OR RCK to serve as a screen for the host
  • HDMI cable to connect NUC to monitor
  • USB mouse and keyboard to run the install process on the NUC
  • Internet connection via Ethernet for the NUC or a USB drive with the install files

Connect to the NUC

Access the NUC's screen using one of the following connection methods:

Direct Monitor Connection

  • Connect a monitor to the NUC using an HDMI cable
  • Plug in a USB mouse and keyboard to the NUC
  • Power on the NUC

RCK Connection

  • Connect the HDMI output from the NUC to the RCK's HDMI input
  • Plug in a USB mouse and keyboard to the NUC
  • Power on the RCK and then the NUC (order does matter; if you turn them on and do not see the NUC interface on the RCK screen, power the NUC off and back on again)
  • On the RCK, open the SkyCoach app
  • Tap "Viewfinder Only"
  • The NUC's screen will now display on the RCK

Open Terminal Window

Once connected to the NUC:

  • Press Ctrl + Alt + T to open a terminal window
  • Keep this terminal window open throughout the update process

Update Methods

Choose one of the following update methods based on connectivity:

USB-Based Update (Recommended)

Tip: Watch the complete video tutorial above for a visual walkthrough of the update process alongside these written instructions

Note: The commands in the video are difficult to see. They are written out below in the step by step for easier reference.

Prerequisites: USB drive containing the early_nuc_update.zip file

  • Download the Installation Files to a USB Drive
    • Connect the USB drive to a computer with internet access
    • Download the Installation Files to the USB drive

  • Insert USB Drive to NUC

    • Plug in the USB drive containing the update files

  • Open File Explorer

    • Click the file folder icon on the left side of the desktop
    • In the left panel, locate and click the USB drive

  • Copy Update Files

    • Right-click early_nuc_update.zip and select "Copy"
    • Click "Home" in the left panel
    • Right-click in the window and select "Paste"

  • Extract Files

    • Right-click early_nuc_update.zip in the Home folder
    • Click "Extract" (first option)
    • This creates a folder named early_nuc_update
  • Run Update Script
    • In the terminal window, type:
    • cd ~/early_nuc_update
    • Press Enter to execute, then type:
    • bash nucUpdate.sh
    • Press Enter to execute

Post-Update Process

After the update completes:

  • The system will automatically restart
  • The NUC environment should now be updated
  • Check host version by typing this command into the terminal:
  • cat skycoach-raspi/logs/service.log
  • Press Enter to execute
  • At the end of the 3rd line in the response, find "Version: XXXXX" -> should say Version 18.0
  • Verify the update was successful by checking system functionality

Tip: Allow the system to fully restart before testing functionality to ensure all updates are properly applied

Internet-Based Update 

Tip: Watch the complete video tutorial above for a visual walkthrough of the update process alongside these written instructions

Note: The commands in the video are difficult to see. They are written out below in the step by step for easier reference.

Prerequisite

Prerequisites: NUC must be connected to Ethernet with internet access

  • Set the Host IP Address to Dynamic
    • In the terminal window, type:
    • skycoach-raspi/setup/nuc/dhcp.sh
    • Press Enter to execute, then type the password: skycoach
    • Press Enter to execute, move to next step

  • Open Firefox Browser

    • Click the Firefox icon in the top left of the desktop

  • Navigate to Help Page

  • Copy Update Command
    • Copy the following command from the help page:
    • curl -sSL https://21077591.fs1.hubspotusercontent-na1.net/hubfs/21077591/early_nuc_update.zip -o early_nuc_update.zip && unzip -d fix_tmp early_nuc_update.zip && bash fix_tmp/nucUpdate.sh && rm -rf early_nuc_update.zip fix_tmp

Tip: Triple click on the line above to make sure you highlight the entire line before copying.

  • Execute Update

    • Right-click in the terminal window and select "Paste"
    • Press Enter to execute the command
    • Wait for the script to complete, the host will automatically reboot

Tip: To paste into the terminal, right-click and choose "Paste" rather than using Ctrl+V

  • Set the Host IP Address to Static
    • After reboot, open the terminal and type this command:
    • skycoach-raspi/setup/nuc/static.sh
    • Press Enter to execute, type the password: skycoach
    • Press Enter to execute, it should display a confirmation IP address of 192.168.88.9
  • Post Update Process
    • The NUC environment should now be updated
    • Check host version by typing this command into the terminal:
    • cat skycoach-raspi/logs/service.log
    • Press Enter to execute
    • At the end of the 3rd line in the response, find "Version: XXXXX" -> should say Version 18.0
    • Verify the update was successful by checking system functionality

          Troubleshooting

          Common Issues

          Update Script Fails to Download

          • Verify internet connectivity
          • Check firewall settings
          • Try the USB-based update method as an alternative

          USB Drive Not Recognized

          • Ensure the USB drive is properly formatted
          • Try a different USB port
          • Verify the update file is present on the drive

          Terminal Commands Not Working

          • Ensure the correct terminal is being used (Ctrl+Alt+T)
          • Verify commands are typed exactly as shown
          • Check for typos in file paths

          Getting Help

          If issues occur during the update process:

          • Document any error messages displayed
          • Note which step caused the problem
          • Contact support at support@myskycoach.com with details

          Frequently Asked Questions

          How long does the update process take

          • The update typically takes 5-10 minutes, depending on internet connection speed and system performance

          Can the NUC be used during the update

          • Avoid using the NUC for other tasks during the update process to prevent interruption

          What happens if the update is interrupted

          • Contact support immediately
          • Do not attempt to restart the update process without guidance

          Caution: Do not interrupt the update process once started. Contact support if any issues occur during the update

           

          Need additional help? Contact the support team at support@myskycoach.com or visit the help center for more resources