Why do I have red Xs on my Remote Camera Kit (RCK)?

The SkyCoach Remote Camera kit runs a diagnostic check before allowing you to join an event. It checks to determine if it is connected to a SkyCoach network, if there is a host on that network that belongs to the same team, and if a camera is connected. Below explains each section in more detail and list reasons it might not have a green check.

Example

Red X for Network Connected

Network connected means that the RCK is getting a valid IP address from the router. A red X means that it is not communicating with the router. Troubleshooting the issue can vary depending on if the RCK is connected directly to the router in the host box, antenna at the host box, or at the other end of an antenna bridge.

Things to Check

Is it connected to the network via ethernet?

Verify there is an ethernet cable in the RCK ethernet port

Verify that cable connects to something else on the network like the router

Verify what it is plugged in to has power. The router or the antenna it is connected to

Verify something else on the network says "connected". For instance do any of the iPads or other RCKs say connected or network connected? 

Does router have lights?

If not connected directly to the router, connect it to the router and remove all other ethernet cables from the router to see if that simple test will make it pass

Try other ports on the router

Change ethernet cables

Verify the WiFi is not turned on

Verify the RCK does not have a manually set IP address

Additional Things to Check When Router Test Passes

Make sure the bridge antenna connected to has 4 lock lights

Make sure the Lan port on POE injector in host box is connected to router

Make sure the bridge antenna in press box does not have the secondary port plugged in to anything in the host box

Check all ethernet connections and potentially replace from the RCK all the way to router

Red X for Host Connected

Host in the tool box does not have power

Check for red light on top
Check the flat USB C cable

Host in the tool box is not connected to the router via ethernet

Older Computer models

Host computer is not on the network hosting
Host computer has antivirus

Wrong Team ID on checklist screen

Could be another teams RCK

If TeamID is 4 then we need to log it in with the proper credentials because it has reverted to the default settings. The process depends on the SkyCoach version installed on the RCK

Version 18 or higher

Connect to a WiFi with internet and unplug the ethernet cable

Clear cache - find the app on the home screen, press on it until popup, select about info, go to storage, delete the storage, open app and login with same credentials as iPads

Must have internet access and not ethernet to SkyCoach to log in. If you are not sure open a browser like chrome or lightning and navigate to a known website.

Version lower than 18

How to install the Remote Camera Kit apk (installer) from the Internet

If the app is not crashing and you do not have good enough internet to download the new version skip to the step to delete storage and login with QR code. This requires a QR code from SkyCoach to be able to do it.

Red X for RCK Supported by Host

Old computer host version

The RCK and host do not match 

Check the TeamID and CameraID #'s - use the triangle to back out to the checkmark screen

Red X for Camera Connected

The camera is not set to output HDMI 1080p

The HDMI cable is bad

HDMI cable works with TV but signal not good enough for RCK

The HDMI port on the camera does not work

If there is a working RCK and camera, then switch out each piece one at a time to determine the exact part that causes it not to work

Related Articles

• How Do I use the Remote Camera Kit (RCK)
• How to update the Host and RCK using the Host/RCK Update process
• How to get the logs from the Remote Camera Kit (RCK)

• How to install the Remote Camera Kit apk (installer) from the Internet